4825 AX Breda
Commercial director: Peer Visser
Company Registration No.: 51242338
D-U-N-S Number 216972890
Copyright 2009-2013 © VPN4ALL Ltd. All rights reserved. All other registered trademarks on this website are the property of the corresponding proprietor. The content and illustrations of this website are protected by copyright. Any reproduction, even in excerpts, and any replication of the illustrations, even in an altered state, requires our prior written permission.
Please find the Terms of Service at: http://www.vpn4all.com/terms-of-service/
Please find the Refund Policy at: http://www.vpn4all.com/refund-policy/
Please find the EULA at: http://www.vpn4all.com/eula/
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By using the VPN4ALL service you agree to our Terms of Service and Refund Policy.
The subscription services and infrastructure provided by VPN4ALL and its suppliers may NOT be used for the following activities, services or contents:
Violations of this Usage Policy are strictly forbidden and will result in termination of your account, without any refund of amounts previously paid for this Service.
Although VPN4ALL maintains the most advanced and complete global third tier Internet network in the world, we cannot and do not guarantee the speed of our services (as we are only in control of our own server network and not in control of your ISP and routers that you may use to access the Internet, routers and networks the data passes outside of our server network and networks which the data, content, services, or products that you access are on). When the Refund Policy doesn’t apply, no refunds will be given if you are dissatisfied with the speed of our services.
Although we do guarantee 99.999% uptime of our server network, we cannot and do not guarantee that you will have uninterrupted services on specific servers. We have no control and cannot guarantee how the Internet will perform in your area. We are not liable for any direct, indirect, consequential, inconveniences, or whatsoever damages, or loss of profit that may arise from the use of our services. When the Refund Policy doesn’t apply, no refunds will be given if you are dissatisfied with frequency and length of our scheduled or unscheduled server service interruptions.
We do not guarantee your favorite server(s) will always be up and working. We reserve the right to add or remove servers, or re-allocate servers from one country to another at any time we see fit, without any advance notice, for the security, stability and performance of our network. We do however maintain servers and IPs in important geographical locations such as the USA, UK and Central Europe. However, we cannot guarantee that specific servers in smaller regions will always be available (contact support if you are signing up to the service for a specific server outside of the USA, UK or Central Europe). We are not liable for any direct, indirect, consequential, inconveniences, or whatsoever damages, or loss of profit that may arise from the use of our services. When the Refund Policy doesn’t apply, no refunds will be given if you are dissatisfied with our services.
Our server network is used by many people over the world, thus as a user of VPN4ALL you oblige yourself to use our servers and services fairly and reasonably. You are encouraged to keep in mind that you are not the only member that makes use of our servers and services and that you pay only a fraction of what ordinary ISPs charge you for a traffic allowance of a few gigabytes.
While VPN4ALL does not impose a strict bandwidth limit on its unlimited bandwidth plans, the term of “fair and reasonable use” applies. If a user utilizes more than 1% of the entire VPN4ALL network’s bandwidth on a metered basis, VPN4ALL will try to find a mediated solution with the user in question, asking him/her to reduce their traffic usage. In case that fails, we can temporary limit this user’s traffic usage or ask him to consider an overage charge. As we do whatever is in our power to always provide sufficient bandwidth and traffic to our community, in the history of VPN4ALL, no person has been warned to date.
In no event shall VPN4ALL Ltd., its independent contractors, service providers, or consultants be liable for any direct, indirect, incidental, special, exemplary or consequential damages (including, but not limited to, procurement of substitute goods or services; loss of use, data or profits; or business interruption) however caused and on any theory of liability, whether in contract, strict liability, or tort (including negligence or otherwise) arising in any way out of the use of the service, even if advised of the possibility of such damage.
You agree to defend, indemnify and hold harmless, its independent contractors, service providers and consultants, and their respective directors, employees and agents, from and against any third party claims, damages, loss, liability, costs and expenses (including, but not limited to, reasonable attorneys’ fees) arising out of your use of the Site and any discussion forums or interactive areas contained herein, including without limitation any actual or threatened suit, demand, or claim made against VPN4ALL Ltd. and/or its independent contractors, service providers, or consultants, arising out of or relating to your conduct, your violation of these terms and conditions, or your violation of the rights of any third party.
In any event, VPN4ALL Ltd. shall never be liable for any monetary damages beyond what the user paid to VPN4ALL Ltd. and this will not include court costs or attorney fees irrespective of any statues or laws that may be interpreted otherwise.
We do not control, nor are we responsible for any data, content, services, or products (including software) that you access, download, receive or buy online while using the VPN4ALL service. We are not a publisher of third-party content accessed through the VPN4ALL service and are not responsible for the content, accuracy, timeliness or delivery of any opinions, advice, statements, messages, services, graphics, data or any other information provided to or by third parties as accessible through the service. We have no responsibility for third party provider policies, or their or your compliance with them.
If any user utilizes the VPN4ALL service, network or its physical infrastructure in a manner that exposes VPN4ALL Ltd., its independent contractors, service providers, or consultants to potential liability or harm, as reasonably determined by VPN4ALL Ltd., VPN4ALL Ltd. may suspend permanently or terminate the access to the VPN4ALL services, VPN4ALL server network or its physical infrastructure by such user.
The remedial actions set forth in this Terms of Service shall not be construed in any way to limit the actions or remedies that VPN4ALL Ltd. may take to enforce and ensure compliance with this Terms of Service and the means appropriate to lead to the aim to protect and indemnify VPN4ALL and its innocent users. VPN4ALL Ltd. reserves the right to recover any and all expenses, and apply any reasonable charges in connection with a user’s violation of these Terms of Service. No refund or service credits will be issued for any interruption in service resulting from violations of this Terms of Service by users or third persons.
Legal P2P, peer to peer and file sharing is only permitted on certain servers that are marked P2P in the server list in the VPN4ALL client software. All other servers are marked ‘No P2P’. Any violation of this policy found to be associated with your License Number or Email Address will result in immediate account termination without a refund. There are NO P2P servers located in the USA!
No SPAM, including web-spam, whatsoever from any server is permitted. Any violation of this policy found to be associated with your License Number or Email Address will result in immediate account termination without a refund.
Last revised 23 May, 2011
VPN4ALL Ltd. Prinsenhil 29 4825 AX Breda The Netherlands
If you are experiencing technical difficulties with VPN4ALL software or our server network, please open a technical support ticket before claiming a refund as our dedicated support team will be happy to solve any problem(s).
While the VPN4ALL software and service is continuously tested on all typical Windows and Mac setups, the truth is that there are hundreds of non-typical Windows and Mac setups – with different AV and Firewall configurations and thousands of other programs installed – connected over thousands of different ISPs and routers, all with their own flaws. So even though we have every intention of making VPN4ALL work on every customer’s computer flawlessly, in reality, there is always going to be that 5% of users where VPN4ALL will need some tweaking which we are prepared to do for you but you have to give us the possibility to make it work.
Our dedicated support team can almost always fix any technical problems you might have and we will be happy to assist you.
VPN4ALL offers the option to use PayPal Subscription as a convenience to the Customer to set up automated payments without keeping their Credit Card on record with us. If you chose to utilize PayPal Subscription option to pay for your VPN4ALL service, you are responsible for managing your own PayPal Subscription. VPN4ALL does not manage or monitor PayPal Subscription activity and is not responsible for errors relating to PayPal Subscriptions.
Note: PayPal Subscriptions are an agreement strictly between the Customer and PayPal, and do not involve any agreements with VPN4ALL. PayPal Subscriptions are 100% managed by the Customer and not by VPN4ALL. VPN4ALL cannot cancel customer’s PayPal Subscription(s).
CANCELLATIONS: If you cancel your VPN4ALL service, or switch payment method from PayPal to Credit Card, you are responsible for canceling your own PayPal Subscription directly through your PayPal account. VPN4ALL is not responsible for canceling ANY PayPal Subscriptions and cannot do this for you. No refund will be granted if you fail to cancel your PayPal Subscription.
DOUBLE PAYMENTS: If you are an active VPN4ALL customer and you find that PayPal has taken a double-payment, WE DID NOT DOUBLE BILL YOU. This means that you accidentally created a 2nd PayPal Subscription. If this happens, you are responsible for canceling the duplicate PayPal Subscription. No refund will be given for accidental duplicate subscription creations.
All the excessive payments (duplicate payments, payments that come in after you cancel your VPN4ALL service) are automatically applied to your VPN4ALL Account as Funds Deposit. You should first cancel your PayPal Subscription(s).
If you are an active VPN4ALL user, payments for future invoices will be taken out of your Funds Deposit. When your account credit runs out, you should re-create a PayPal Subscription or utilize our convenient Credit Card payment option in order to pay future invoices.
If you are no longer an active VPN4ALL user, contact our Billing Department and we will render you services for the amount sent to us from your PayPal account. No refund will be granted if you failed to cancel your PayPal Subscription(s).
In addition, by choosing to utilize PayPal Subscription option you agree that VPN4ALL will not be held liable for any fees incurred by any PayPal Subscription payments, erroneous or otherwise, such as Bank NSF fees, Over Limit fees, or other fees associated with payment methods linked to your PayPal account, and/or any PayPal Subscription agreements between you and PayPal.
By using BitCoin to pay for VPN4ALL service, service upgrade or service renewal you acknowledge that BitCoin is not an official currency backed by a government or an international financial institution and BitCoin maybe prone to short-term large exchange rate fluctuations. You agree that any refunds utilizing BitCoin will be valued at the BitCoin exchange rate to USD, EUR or GBP at the date of the refund payout and not at the value of the original transaction or date of the refund request.
We do not track, collect or store any personally identifiable information at the servers on the VPN4ALL server network:
We do not cache, log, collect, store, aggregate and use any information whatsoever about user’s Internet activities through the servers on the VPN4ALL server network.
The VPN4ALL server network is owned, administered and controlled by VPN4ALL in the Seychelles.
VPN4ALL is located in a jurisdiction where Internet logs, personal information, account data and any client information is not required to be logged or cached, therefore any requests by law enforcement can be met without providing any information about clients or their data. Even a court order would not provide any personal data about users.
VPN4ALL does not sell, rent, loan, trade, or lease any information to any third party.
We are absolutely committed to safeguarding our users’ privacy, particularly when you visit the VPN4ALL Ltd. web site – vpn4all.com.
You may access content at the vpn4all.com web site without registration and without providing any personally identifiable information.
When you contact our support by email, we collect and store your email address. This data is stored on secure servers and destroyed after 7 days unless you become a subscriber (see below).
We don’t collect any personally identifiable information when you participate in one of our online surveys.
When you sign up for VPN4ALL free trial or paid service, we collect and store the email address you choose to provide us with. This data together with your VPN4ALL software activation license number is stored in our customer management system on one of our secure servers. We use RBS WorldPay, PayPal, Payment Wall, Bitcoin and Avangate - to securely process online payments. As you are sent to these secure payment processing hosted sites, we do not collect or store your name, address, billing address or credit card credentials. We don’t log your IP address at the signup.
The personal information you provide us with when you contact our support by email helps us to return answers to your support inquiries directly to your mail box. We don’t automatically put your email address on our mailing list.
The email address you provide us with when you sign up for VPN4ALL free trial or VPN4ALL paid service is used to send you your individual VPN4ALL software activation license number. The email address you provide us with together with your VPN4ALL software activation license number is what identifies your VPN4ALL account. We don’t log your IP address at the signup or when you access your VPN4ALL account. The email address you provide us with also allows us to keep you posted about our latest service announcements, software updates, latest deals and promotions as well as helps us to improve our service, site content, and advertising. If you don’t want to be on our mailing list, you can opt out at the time of sign-up or later by unsubscribing in the footer of an email from us.
The email address you provide us with when you sign up for VPN4ALL may also be used by us to send you important notices, such as communications about purchases and changes to our terms, conditions, and policies.
Non-personally Identifiable Information is data in a form that does not permit direct association with any specific individual.
As is true of most websites, we gather some information automatically and store it in our website’s log files for 30 days. This information is non-personally identifiable, and includes website visitors’ general geographical location, browser type and language, referring and exit pages, operating system, date stamp, and click-stream data. With the help of Google’s Analytics Service we automatically aggregate and use this information to better understand and analyze on-site browsing trends, to administer the site and to learn which parts of our website, products, and services are of most interest.
The VPN4ALL website, email messages and advertisements may use “cookies” and other technologies such as pixel tags and web beacons. These technologies help us better understand user behavior, tell us which parts of our website people have visited, and facilitate and measure the effectiveness of advertisements and web searches. All information collected by cookies and other technologies is aggregated and is treated as non-personally unidentifiable information.
VPN4ALL Ltd. does not and will not distribute any kind of spyware, adware, or malware with or as part of any of its services and products. All VPN4ALL Ltd. services products are regularly independently tested by third parties and are guaranteed free from any kind of such spyware, adware, or malware.
VPN4ALL Ltd. does not forward, sell, rent, loan, trade, or lease any user information – personally identifiable or non-personally identifiable – collected at our web site or forwarded to us by our independent contractors, service providers, or consultants, including email lists, to any third party.
VPN4ALL takes administrative, technical, and physical precautions to safeguard website’s visitors’ personally identifiable and non-personally identifiable information against loss, theft, unauthorized access, misuse, disclosure, alteration, and destruction.
VPN4ALL online checkout pages, My Account pages and the support portal use Secure Sockets Layer (SSL) encryption on all web pages where personal information is collected. To benefit from SSL encryption of your personal information transmitted over the Internet on these pages, you must use an SSL-enabled browser.
Information correction or deletion requests can be made through this support form.
To make sure your personal information is secure; we communicate our privacy and security guidelines to all VPN4ALL employees and strictly enforce privacy safeguards within the company.
Last revised 23 May, 2011
VPN4ALL Ltd. Prinsenhil 29 4825 AX Breda The Netherlands
All new VPN4ALL accounts have a no-questions-asked 30-day moneyback guarantee if less than 100MB has been used. If a customer cancels their VPN4ALL service or a package of VPN4ALL services, they will have their payment refunded.
Refunds of payments for services and packages of services (combo deals) where bandwidth usage exceeded 100MB are at the discretion of the VPN4ALL Management. As a rule of thumb, we do issue refunds for services with overused bandwidth in cases when user experiences ongoing unresolved technical problems with VPN4ALL software.
All deposit payments to VPN4ALL (made via “Deposit Funds” in the Client Area) are non-refundable.
If you paid by PayPal subscription, don’t forget to login to your PayPal account and cancel an automated payments profile (subscription) for VPN4ALL service. Otherwise your PayPal account might be charged for the service renewal (not by us, but by PayPal).
Your refund will be processed within 48 hours. Please note that refund requests communicated to a VPN4ALL staff member in a manner other than the above may not be processed in a timely manner.