Portal Home > Knowledgebase > Common Problems & Basic Troubleshooting

Can't enter certain websites from China (DNS Cache-Poisoning)
  Sometimes, although you are connected on a VPN, you may not be able to access certain...
I am connected to a USA server, my IP address changes, but I still can't get into sites like Hulu, Netflix, ABC.
  1.Disconnect and restart your VPN4ALL software (quit it completely and then launch it...
I am unable to download the VPN4ALL Software.
If there is any problem downloading the software from the Client Area or from our website, please...
I can't get a connection in Tunisia, China etc because the connection is behind a restrictive firewall.
  With VPN4ALL, we have all our servers configured specifically to aid our clients in their...
I can’t access some site/service using VPN4ALL. What might be the problem?
Please clean out your temporary cache. That should fix the problem. Microsoft Internet Explorer,...
I cannot connect on certain ports.
We have had to block certain ports as a small minority was abusing our service by sending out...
I cannot send mails anymore from my email client, how can I solve this?
Considering all your outgoing traffic is going through the VPN4ALL tunnel, your ISP doesn’t...
I don’t know what my License Number is.
You received your License Number by email when you signed up for our paid plan or our free...
I downloaded the software and installed it, but I can’t activate it with my License Number.
If you are not behind a restrictive firewall: Quit the VPN4ALL software. Then make sure that...
I downloaded the software but I can’t install it.
If you encounter a problem during software installation in Windows, please: Uninstall the...
I downloaded the software, installed it, activated it with my License Number but I can’t connect to a server.
  No panic, we are here to make it work for you! Please contact our Technical Support...
I got a new License Number and need to reactivate my VPN4ALL. Do I have to reinstall the VPN4ALL software?
  Are you renewing your VPN4ALL account? We’ve got a brand-new Client Area that...
I’m experiencing speed problems when behind a restrictive firewall (for example, in China).
At VPN4ALL we designed our VPN network with speed in mind. We ensure low user/server ratio. Most...
My IP doesn’t change at all!
  If you are using XP, Vista or 7, you have to right click on the VPN4ALL Desktop Icon and...
Some websites display my new IP address incorrectly (not the IP assigned by VPN4ALL).
Even though websites do not all use the same method for deriving your geographic location from...
VPN4ALL drops connection (disconnects for no apparent reason) and reveals my local IP address.
1.If you are using XP, Vista or 7, you can try to fix the issue by launching your VPN4ALL...

Powered by WHMCompleteSolution


Prinnsenhil 29
4825 AX Breda
The Netherlands

Email: support@vpn4all.com
Internet: www.vpn4all.com

Commercial director: Peer Visser

Company Registration No.: 51242338
VAT NL823172077B01
D-U-N-S Number 216972890

Copyright 2009-2013 © VPN4ALL Ltd. All rights reserved. All other registered trademarks on this website are the property of the corresponding proprietor. The content and illustrations of this website are protected by copyright. Any reproduction, even in excerpts, and any replication of the illustrations, even in an altered state, requires our prior written permission.

Liability and Terms of Service

Please find the Terms of Service at: http://www.vpn4all.com/terms-of-service/

Privacy Policy and data provided at our website

Please find the Privacy Policy at: http://www.vpn4all.com/privacy-policy/

Refund Policy

Please find the Refund Policy at: http://www.vpn4all.com/refund-policy/

Software EULA

Please find the EULA at: http://www.vpn4all.com/eula/

Payment Methods Accepted

Credit Cards
Worldwide Payment Methods


You require an up to date browser supporting XHTML and CSS to display our website pages correctly. Examples are, Internet Explorer at least Version 5 (Win32) or up to date versions of Mozilla, Netscape 7 or Opera. Older browsers will only display a greatly simplified or faulty version.