Yes, we have. We offer you a no-questions-asked 30-day moneyback guarantee. If you cancel a paying plan within 30 days of signing up, you get all your money back as long as you have not used more than 100MB of bandwidth.
To claim a refund you must:
1) Login into your VPN4ALL Client Area, and request an immediate service cancellation (within 30 days of your original order date).
2) In your VPN4ALL Client Area, open a new billing support ticket and inform our Billing Department that you request a refund.
Your refund will be processed within 48 hours. Refund requests sent by email or communicated to a VPN4ALL staff member in any manner other than the one communicated above may not be processed in a timely manner.
If you pay by PayPal, we highly recommend that you request a refund from us and not directly from PayPal. If you file for a refund or dispute the payment directly with PayPal, PayPal is likely to freeze the transaction for the period that it conducts an investigation. We will cooperate with PayPal but we won't be able to release the funds until PayPal decides to do so. So its in your fastest interest to request a refund from us directly before opening a PayPal dispute.
Please note that refunds of payments for services and packages of services (combo deals) where bandwidth usage exceeded 100MB are at the discretion of VPN4ALL Management. As a rule of thumb, we do issue refunds for services with overused bandwidth in cases when users experience ongoing unresolved technical problems with VPN4ALL software and when documented in the form of written communication between a user and our technical support department.
Is the information incorrect or does it contradict what we say somewhere else at the site? These FAQs are a work in progress and unfortunately as a result our product updates and network changes we can't always get it right instantly in all the FAQs. Please let us know if you see something incorrect and we'll do everything we can to straighten out the misleading bits and pieces! None of these FAQs answer your question? Search our Knowledgebase or Ask Support.
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Commercial director: Peer Visser
Company Registration No.: 51242338
D-U-N-S Number 216972890
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Please find the Terms of Service at: http://www.vpn4all.com/terms-of-service/
Please find the Refund Policy at: http://www.vpn4all.com/refund-policy/
Please find the EULA at: http://www.vpn4all.com/eula/
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