Simply login into your Client Area (in your VPN4ALL software, go to Menu -> My Account) and navigate to the My Services tab. There you can see the list of all the plans and services associated with your account. Access Service Details page by clicking View Details icon associated with a particular service.
Scroll down and click Request Cancellation button. Indicate whether you request an immediate service cancellation (makes sense when you are requesting a refund) or a cancellation at the end of the billing period (when you want to finish using your VPN4ALL License Number this month, but don’t want to be billed for the next month). Provide (optional) a reason for the service cancellation, and click “submit”.
You will them receive from us a Cancellation Request Confirmation email that acknowledges your cancellation request. If you requested immediate cancellation, the service will be terminated automatically within the next 24 hours. If however, you requested cancellation at the end of billing cycle, the service will remain active until the end of your billing period. In any event, you will not be billed for this service again.
If you paid with PayPal, don't forget to login to your PayPal account and cancel automated payments (subscription) to VPN4ALL.
Is the information incorrect or does it contradict what we say somewhere else at the site? These FAQs are a work in progress and unfortunately as a result our product updates and network changes we can't always get it right instantly in all the FAQs. Please let us know if you see something incorrect and we'll do everything we can to straighten out the misleading bits and pieces! None of these FAQs answer your question? Search our Knowledgebase or Ask Support.
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