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How do I stop/cancel recurring billing or automated charges?




If you first decided to keep your Credit Card Details on record with us (stored on our secure PCI-compliant server in encrypted format and is not visible to us or to anybody else) and then changed your mind, simply login into your Client Area (in your VPN4ALL software, go to Menu -> My Account), navigate to the My VPN4ALL Account Details tab and there click on Change Credit Card Details. You can then delete your Credit Card Details on record with us or simply un-tick the "Allow Auto CC Processing" option to disallow automated charges for your service renewal.

 

If you paid with PayPal, simply login to your PayPal  account and cancel automated payments (subscription) to VPN4ALL. If you didn't create or already cancelled subscription directly in your PayPal  account, you won't be charged automatically.

 

 

Is the information incorrect or does it contradict what we say somewhere else at the site? These FAQs are a work in progress and unfortunately as a result our product updates and network changes we can't always get it right instantly in all the FAQs. Please let us know if you see something incorrect and we'll do everything we can to straighten out the misleading bits and pieces! None of these FAQs answer your question? Search our Knowledgebase or Ask Support.

 

 

 

 



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