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How long do orders take to complete?

We don’t rely solely on automated order processing. Orders paid by PayPal, Credit Card and your local payment methods are processed in real time if your payment was not marked as “high risk of fraud order”. This means that it will normally take a few minutes between the moment you pay and the moment you receive your License Number and instructions.

If, however, our payment processor indicates that your order is suspicious, we will take up to 12 hours before we activate your account. We might decide to reject your order and reverse the payment you made.

Orders paid by Payza (formerly AlertPay) are activated as soon as Payza indicate that they received and approved your payment. Payza run their own anti-fraud checks that don’t have anything to do with us.

If you choose to pay with Bitcoins, it can take up to 2  hours for a Bitcoin payment to go through to us. Once Bitpay notifies our system that your payment went through, our system will automatically issue you a License Number and send you an email. If your order is still not active in 2 hours, please contact our Billing Department.


Is the information incorrect or does it contradict what we say somewhere else at the site? These FAQs are a work in progress and unfortunately as a result our product updates and network changes we can't always get it right instantly in all the FAQs. Please let us know if you see something incorrect and we'll do everything we can to straighten out the misleading bits and pieces! None of these FAQs answer your question? Search our Knowledgebase or Ask Support.


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