Sadly, it is not. ISP privacy policies generally refer to the ISP not giving your information to marketing companies. That protects you from unsolicited advertising (which is certainly objectionable), but not from serious threats. Your ISP will divulge all of your records, including where and when you surf, any time they see a court order and even before that if they are simply requested to by any government agency. And, recently, the process of getting such as order has become much easier. Downloading a song is reason enough.
Is the information incorrect or does it contradict what we say somewhere else at the site? These FAQs are a work in progress and unfortunately as a result our product updates and network changes we can't always get it right instantly in all the FAQs. Please let us know if you see something incorrect and we'll do everything we can to straighten out the misleading bits and pieces! None of these FAQs answer your question? Search our Knowledgebase or Ask Support.
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