Portal Home > Knowledgebase > Most Popular Billing Questions > I've received warnings that an invoice is unpaid. What does it mean?

I've received warnings that an invoice is unpaid. What does it mean?

We generate an invoice every time you attempt to place an order (buy a new plan or upgrade an existing plan). If an invoice remains unpaid, we send you 3 automated payment reminders.
If you receive warnings that an invoice is unpaid after your credit card was already charged and you have received an order confirmation, this means that you accidentally created several invoices when placing your order (for example, while at the checkout you returned and changed your plan, billing cycle or payment method). You can view all paid and unpaid invoices generated for your VPN4ALL Account in your Client Area (In your Client Area, go to Billing -> My Invoices).
This doesn’t affect your active service and you don’t have to do anything. After you receive 3 reminders, you won’t hear about these unpaid invoices again. Alternatively, you can contact our Billing Support Department, and we will delete these invoices.
We also generate a renewal invoice 3 days before your existing plan is to expire. You then have a choice to renew and continue with us (immediately, or wait until the expiration date) or request service cancellation. If you cancel, you won’t be billed again even if we have your Credit Card Details on record with us. If an invoice remains unpaid after the due date, we suspend your service and send you 3 automated payment reminders.
To pay an invoice, simply login into your Client Area, navigate to Billing -> My Invoices. Select the invoice you want to pay, choose a payment method and click “Pay”.

Was this answer helpful?

Add to Favourites Add to Favourites    Print this Article Print this Article

Also Read

Powered by WHMCompleteSolution


Prinnsenhil 29
4825 AX Breda
The Netherlands

Email: support@vpn4all.com
Internet: www.vpn4all.com

Commercial director: Peer Visser

Company Registration No.: 51242338
VAT NL823172077B01
D-U-N-S Number 216972890

Copyright 2009-2013 © VPN4ALL Ltd. All rights reserved. All other registered trademarks on this website are the property of the corresponding proprietor. The content and illustrations of this website are protected by copyright. Any reproduction, even in excerpts, and any replication of the illustrations, even in an altered state, requires our prior written permission.

Liability and Terms of Service

Please find the Terms of Service at: http://www.vpn4all.com/terms-of-service/

Privacy Policy and data provided at our website

Please find the Privacy Policy at: http://www.vpn4all.com/privacy-policy/

Refund Policy

Please find the Refund Policy at: http://www.vpn4all.com/refund-policy/

Software EULA

Please find the EULA at: http://www.vpn4all.com/eula/

Payment Methods Accepted

Credit Cards
Worldwide Payment Methods


You require an up to date browser supporting XHTML and CSS to display our website pages correctly. Examples are, Internet Explorer at least Version 5 (Win32) or up to date versions of Mozilla, Netscape 7 or Opera. Older browsers will only display a greatly simplified or faulty version.