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What do you guarantee to your customers?

We guarantee that our network is always up and that you can find a fast working server in our network at all times. No waiting for servers that are always down or so slow that you cant connect.

We also guarantee that our VPN4ALL service as a whole is secure, reliable, fast and always available. However, we do not provide any Service Level Agreement (SLA). Some of our servers in more than 25 countries (50 locations) may be under service from time to time, and to date no more than 6% of our servers have ever been down at the same time. That is 3 servers out of more than 50, so you would have always had at least 47 other connecting servers to provide you with secure and fast service.

At VPN4ALL we also offer a 30-days no-questions-asked moneyback guarantee. For more information, please consult our comprehensive Refund Policy.

Is the information incorrect or does it contradict what we say somewhere else at the site? These FAQs are a work in progress and unfortunately as a result our product updates and network changes we can't always get it right instantly in all the FAQs. Please let us know if you see something incorrect and we'll do everything we can to straighten out the misleading bits and pieces! None of these FAQs answer your question? Search our Knowledgebase or Ask Support.

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Prinnsenhil 29
4825 AX Breda
The Netherlands

Email: support@vpn4all.com
Internet: www.vpn4all.com

Commercial director: Peer Visser

Company Registration No.: 51242338
VAT NL823172077B01
D-U-N-S Number 216972890

Copyright 2009-2013 © VPN4ALL Ltd. All rights reserved. All other registered trademarks on this website are the property of the corresponding proprietor. The content and illustrations of this website are protected by copyright. Any reproduction, even in excerpts, and any replication of the illustrations, even in an altered state, requires our prior written permission.

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Please find the Terms of Service at: http://www.vpn4all.com/terms-of-service/

Privacy Policy and data provided at our website

Please find the Privacy Policy at: http://www.vpn4all.com/privacy-policy/

Refund Policy

Please find the Refund Policy at: http://www.vpn4all.com/refund-policy/

Software EULA

Please find the EULA at: http://www.vpn4all.com/eula/

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